Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.

We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.

About us

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

About the team

Shared Services supplies Transport divisions and agencies with specialised services in finance, payroll and people transactions, workers compensation, facilities, travel, fleet, procurement and external customer services for rebates, inquiries, and government schemes. These services include advice, transactions, inquiries, contract management and project delivery.

The opportunity

Right now, we have an opportunity for a number of Shared Services Officers to join us in our Asset & Workplace Services (AWS) team within the Transport Shared Services branch.

As a Shared Services Officer, you are responsible for providing a high standard of customer service, analysis and reporting, and complex transactional processing for either Fleet Services or Facilities Management areas.

In Fleet Services, the role assists in the management of the light motor and light commercial vehicle fleet including administering vehicle maintenance, short term rental, infringement and toll notices, pool vehicles, vehicle records and salary sacrifice.

In Facilities Management, the role assists in the delivery of a range of workplace services such as concierge, taxi/cab charge, office and janitorial services, and courier and mail services. The role is the first point of contact for enquiries and requests from customers and service providers, and triages these appropriately, resolving issues efficiently and escalating complex issues.

Please click here to view a copy of the role description.

About you

Customer Service is at the heart of this position. We are looking for an enthusiastic, friendly individual with proven experience in putting the customer first.

You pride yourself on assisting others and providing excellent customer service, and can demonstrate solid experience within a shared services, contact centre, corporate or managed service environment.

You are a quick learner, being tech-savvy across various systems and technology, and you enjoy problem solving different customer issues and getting to the bottom of things quickly and effectively.

Additionally, you also have a strong grasp of:

• Handling complex enquiries and transactions, monitoring the resolution of these to ensure issues have been fully resolved to successful completion
• Trouble-shooting and problem solving recurrent customer service issues, owning and taking accountability for appropriate and timely solutions
• Demonstrated knowledge and experience in working with relevant information systems and a working knowledge of government policy, legislation and standard operating procedures

Salary and Benefits

The salary for this position is Grade 4A ($73,952) – 5E ($81,346) per annum plus superannuation and leave loading.

At Transport our people have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities, health and wellbeing programs and a program that helps you stay connected with work before, during and after parental leave.

• Salary packaging options (Superannuation/car lease options)
• Flexible hours between 6am – 8pm
• Flex days & flexible working arrangements
• Career development and progression
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate

For more information on Employee Benefits at TfNSW please click here

Interested?

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

This is a gated recruitment process as part of our Transport Shared Services Reform program.

Applications for impacted/gated recruitment roles will be considered as a priority in the following order, based on Merit:

• Matched impacted/excess permanent employees within AWS
• All other internal applicants that are permanent employees (across Transport cluster)
• Temporary employees
• External candidates

To apply for this position, please submit your rėsumė and answer all questions within the online application process.

Applications close: 11:59pm Sunday, 14th March 2021

The way we work is evolving, and we want to enable our people to work in ways that work for them. We’re moving from predominantly office-based work to a more flexible approach that supports working from different locations, including regionally. If you’re interested in working from a location not listed in the job ad, please get in touch with the Talent Specialist to discuss what’s possible.

Our Commitment to Diversity

Great people come from all walks of life. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

For any enquiries about the role, please contact Hugo De Braal at hugo.debraal@transport.nsw.gov.au

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us