About Us
The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.
About the role
We are looking for a team member to join our VIP Business Services Team, and support in delivering exceptional guest experiences. You will have strong administration and customer service skills as well as displaying attention to detail.
Key responsibilities in the role are, but not limited to:
- Ensure all VIP guest reservations are accurately booked in applicable systems
- Reservations and bookings for hotel rooms, flights, Star Yacht, limousines, entertainment, restaurants, tours and much more
- Collaborate with other internal teams to deliver 5-star guest service
- Answer phone calls from internal & external stakeholders and action requests accordingly
- Respond to guest queries, ensuring familiarity with the property, current promotions and tournaments, in order to accurately perform administrative tasks
- Show initiative to go above and beyond for our guests, knowing that small details make a big difference
- Maintain a guest-centric focus, ensuring that service delivery is timely, effective and efficient and that it meets both the guest’s needs and corporate standards
- Working as liaison between Premium & VIP Business and Hotel Sales and Casino Sales teams to ensure the integrity of all group-related room inventory and master accounts
Please note, i f successful, you will be rostered on a rotating basis (shift time 7am-3pm or 12pm-8pm or 3pm-11pm, Monday – Sunday, no overnight shifts). This includes availability to work public holidays and special events (e.g. Lunar New Year)
About our benefits
- Discounts across award winning restaurants and accommodation
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Both parental and secondary carers leave available to all employees
- Lifestyle discounts including gym memberships and laundry services
- FREE buffet meal with a new menu every day
- Career development, training, and courses via The Star Academy
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA