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Job Description

Driven by maturing Internet of Things (IoT) technology and infrastructure, Smart Cities are becoming more than a future concept; it’s now a reality. Whether it’s in the private sector with smart cabs and smart parking or in public infrastructure with traffic and waste management, there’s a big push to embrace smart city connectivity and the innovation it can enable. That's why being part of Telstra has never been more exciting.

Being part of Networks and IT means you will be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme.

We are looking for a Data Centre Raised Floor Manager for Melbourne, AU!

About the role:

• The Raised Floor Manager takes key accountability for the day to day management of the Telstra Data Centres and specifically, maintaining the integrity of Telstra’s key IT systems.
• Contribute to the support of Telstra IT environments and supporting Colo customers in day to day activities, providing highly available environment, within the Data Centre.

As a Data Centre Raised Floor Manager, your key accountabilities are to:

• Monitor the IT change management system for site access requests.
• Monitor/manage/mentor/lead the teams as required that are responsible for Data Centre security, IT Infrastructure Deployment, Raised Floor activities, Energy and Facilities Management at Telstra’s Data Centre sites housing Telstra’s IT systems.
• Perform the “front of house” site liaison role for Data Centres (DC) with internal and external Data Centre users and stakeholders.
• Act as the key stakeholder and/or proponent for complex DC changes, including attending applicable change review boards.
• Provide the primary Data Centre-Incident Management interface for data centre and/or IT incidents. For out of hours incidents, participate in an “on call” escalation rostering system within the DC group to ensure coverage at all times.
• Initiate, perform and close out related incident, post incident review and problem management activities including making online updates in the required timeframes for these items.
• Conduct or assist with conducting site tours or other site review activities such as security audits as required.
• Review, develop and update DC’s services / processes / standards with a focus on simplification whilst maintaining robust controls.
• Manage relationships and attend adhoc or regular meetings with key Telstra suppliers / partners.
• Manage the Telstra to Facilities Management service provider interface, including the preparation of components to support changes which could potentially impact IT infrastructure.
• Collaborate with peers and team members to enhance the team value proposition.
• Manage minor works / sub-projects to support team or business goals as required.
• Oversee the DC Health Safety and Environmental responsibilities including ensuring that applicable processes, inspections, reviews and documentation is up to date. For example, ensure that the Site’s Emergency Plan is appropriate and compliant with Telstra’s standards.
• Produce regular team activity metrics and reporting.
• Assist with processing purchase orders, budget preparation, budget tracking and associated administration systems
• Follow Company policies and procedures.
• Other duties as might be expected with this role.
• Ensure that co-workers are treated respectfully and without any form of discrimination, harassment or victimisation.

To be successful in the role, you'll need:

• A clear commitment to excellent customer service
• The specialist technical knowledge and skills that are expected in this field
• An ability to prioritise work and to be able to contribute as an effective member of a team.
• Proficiency in engaging and influencing stakeholders

Due to our size and scale, your work will have high visibility – and impact the lives of millions.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

​We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex