About Us
Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.
We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we’re a true global player.
Committed To Responsible Gambling
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.
We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.
About The Role
At Sportsbet, we’re passionate about our customers, and we’re looking for people who share that same enthusiasm. Joining our Darwin-based Contact Centre, you’ll have the opportunity to support some of the largest global sporting events throughout the year, and you’ll be joining the team just in time for the start of the AFL and NRL seasons!
We strive to provide our customers with a “best in class” experience. By combining your customer service experience with our excellent training and development programs, you’ll become part of a high-performing team of Customer Service Advisors who deliver outstanding service every day.
Weekends, evenings, and public holidays are our busiest times, as these are when most sporting events occur. We need team members who are willing to work during these peak periods. But don’t worry, we make sure these times are filled with fun and excitement, so you’ll love being here!
Responsibilities Include:
- Field telephone betting and general inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes.
- Capture information into our customer database and utilising your written communication skills to create easy to read notes for others
- Have an open mind to learning new systems and skills, whilst thinking about our customers, having fun and thinking about our customers once again!
About You:
- You must be a citizen, permanent resident, or hold a visa that allows you to work full-time hours.