About us
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:
https://responsiblegambling.sportsbet.com.au/hc/en-us
About the role
Sportsbet’s Customer Sustainability Function exists to drive category leading customer safety and integrity experiences to ensure the business has the most sustainable customer base for generations to come.
This high profiled function within the Customer & People Department comprises of the following functions:
- Customer Integrity: Customer AML/CTF and Fraud capability
- Customer Behaviour and Care: Responsible Gambling Operations Team
- Sustainability Strategy and Performance: A strategy, delivery and performance improvement team coupled with a customers resolutions (i.e. complaints and disputes) capability.
The Head of Safer Gambling is responsible for leading a team of SG specialists in their daily operations across our prevention and detection strategies. The Head of Safer Gambling is a key player in advancing the development and maturity of Sportsbet’s “responsible gambling” agenda to support the organisation’s materially larger customer base and future growth ambitions. This includes our operating model, tool adoption, customer engagement, and communications. Ensuring the team are well equipped to make sound and defendable decisions in relation to customer and staff gambling harm minimisation.
Furthermore, the Head of will pay a critical role in advancing the sustainability of the Sportsbet relationship with its customers and creating trust in Sportsbet and our industry.
About You
We’re looking for an inspiring and energetic leader with a passion for change. In addition;
- You have a customer first attitude and constantly strive to improve customers’ experience.
- You are able to connect operational and strategic outcomes through systems thinking
