Who are we?
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look: https://responsiblegambling.sportsbet.com.au/hc/en-us
What is the job?
You know that initial feeling when you call a Customer Service department because of an issue or query and you find yourself speaking to someone who is knowledgeable, switched on, and genuinely wanting to help you out? That's an amazing feeling and it is what we want own customers at Sportsbet to encounter.
Your role as a Customer Service Agent in our contact centres is the most important function of our company. We need you to make sure our customers get a ‘best in class’ experience.
Some of your responsibilities will include but not limited to:
- Process a range of inquiries between using various means of correspondence such as email, live chat, and telephone
- Answer and field all inbound bet requests via phone
- Ensure all processes and procedures are followed
- Provide and source accurate information to attend to and resolve customer inquiries
- Capture all relevant information into our customer database
- Constantly maintain knowledge and understanding of bet types, bet options, key events, and industry trends.
- Liaise with relevant internal departments i.e. bookmakers and customer operations.
Why our team loves working here?
- Culture: The environment is fast-paced, high pressure – but there’s a real family-feel. There’s always support to be bold and try something out- if you don’t quite get it right, there’s always someone to put you back on the right path. Darwin, especially, is young and we’re all mates.
- We’re a “talent incubator”: there are plenty of examples of our agents joining the CS team, developing their skills and then moving onto another role and team at Sportsbet.