Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

Our career options are as diverse as our people, we all have an important role to play. The Customer Strategy, Insights and Experience Group sits within Customer and Community and is responsible for developing and delivering the overarching Business and Consumer Customer Strategy and the whole-of-business approach to improving the customer experience. The group is responsible for the channel design and user experience, customer data, research, insights, optimisation and reporting, customer focused improvements and strategic priorities.

The Project Manager works as part of a matrix style team in Customer Strategy, Insights and Experience Group (CSIE). The Project Manager role will be primarily responsible for leading the delivery of priority business & technology change projects for CSIE, with a focus on working with a third party to develop the Enterprise Customer Strategy and Roadmap.

Who are you?

In order to thrive in this twelve-month, fixed term role, candidates will possess a relevant degree, preferably in business, with skills in maths and statistics and strong business and commercial acumen. A minimum of five (5) years project management experience leading business and technology projects in a cross functional style organisation with a strong customer focus will put candidates at an advantage.

The remaining skills, knowledge and experience is also required for successful job performance:

Excellent knowledge of Program Management/Priority Delivery techniques from investment metrics, methodologies, frameworks, oversight and governance
Excellent communication skills with proven success in influencing business decisions and creating key messaging.
Proven experience in program and project performance reporting.
Knowledge and understanding of project delivery methodologies including PMBOK, Prince 2, PROSCI, Lean Six Sigma, Human Centered Design and agile methodologies.
Proven working knowledge to guide others in project management, risk management, change management, business analysis and benefit analysis.
Demonstrated capacity to work collaboratively.
Experience in the government sector and an understanding of economic regulatory frameworks is advantageous, as is a business-related certification.

What's in it for you?

A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
14 weeks paid parental leave for all parents and paid super on unpaid parental leave
A range of benefits, including free on-site parking and cultural leave.
A great culture working in collaborative teams with strong work ethics.
Career focused learning and development opportunities.
The opportunity to be part of an organisation committed to environmental initiatives.
Enjoy modern office facilities with panoramic beachfront views.

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life. 

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Sunday 9 April 2023.

Visit southeastwater.com.au to learn more about us and how we serve our customers.