Sandvik Rock Processing Solutions
Crushing and Screening Product Specialist
Kewdale, Western Australia
Orange, New South Wales
Dandenong, Victoria
Our Company and Culture
Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a global leading supplier of Crushing and Screening equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
The role
The Crushing and Screening Product Specialist is responsible for providing product and technical support to Sandvik Rock Processing Solution’s customer base to drive customer productivity and reliability.
Reporting to the Product Support and Operational Manager – APAC, the role will primarily focus on supporting, maintaining and developing the growth of Sandvik Rock Processing Solution’s aftermarket business across APAC, by working with customers to provide technical and product knowledge.
This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements include condensed working weeks, working from home, flexible start/finish times, etc.
Areas of responsibility
- Provide specialist commissioning and product support functions to Sandvik Rock Processing customers
- Inform and deliver Sandvik Rock Processing Lifecycle solutions to Sandvik customers
- Provide hands on technical and product familiarity training, to both customers and internal Sandvik personnel
- Diagnose and troubleshoot complex technical issues, and performing root-cause analysis when required
- Provide support to Sandvik Service Centres
- Monitor the status of repairs and communicate with third party suppliers and customers to ensure up to date status and delivery in line with customer expectations
- Identify and document scope of works for repairable work
- Liaise with factory to recommend improvements/feedback on product performance
- Proactively identify opportunities for customers to improve their total cost of ownership, whilst identifying business opportunities and driving results
- Remain current with industry developments, competitive offerings and issues affecting sales and customers.
Your profile
To be successful for this role, you will display a commitment to the highest levels of safety for yourself and others. You will also have acquired / able to demonstrate the below:
- Australian recognised mechanical trade qualification.
- Extensive product knowledge and maintenance experience with Crushing and Screening equipment.
- Excellent customer service skills with the ability to build and maintain successful working relationships.
- The ability to work successfully within a team and autonomously.
- A conscientious attitude with a can-do attitude and prepared to work in a challenging environment.
- Computer literacy in MS office – Word, Excel and Outlook and Salesforce CRM.
- Good report writing ability.
- Ability to travel up to 50%.
- Adhere to all policies and procedures.
- Strong customer focus, problem solving skills and the ability to operate independently and without close supervision.
You must have the right to live and work in Australia to apply for this job.
What we offer
- A rewarding career with diverse opportunities
- Flexibility to work from home
- An Employee Benefits Program including salary sacrifice options
- 13% Superannuation on top of all earnings
- Company Performance Bonus scheme
- Length of Service Recognition program
- Company funded paid parental leave
- Training and development opportunities
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
Talent Acquisition Specialist
Alexandra Fryer +61 460 971 554