There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU . Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

As the primary interface with Urban Utilities customers, the Customer Delivery Group is accountable for delivering accurate and timely bills to 625,000 customers in our service territory every quarter! We manage all associated customer interactions, first response to faults & emergency, customer complaints, privacy and case management, and Urban Utilities’ 500,000+ network of water meters. It’s important work and we love giving our customers a great experience, building trusted relationships and making a real and lasting impact!

We are currently seeking a customer-centric RTI and Privacy Officer to join our Customer Delivery group on an initial 6 month contract. Your primary responsibility will be ensuring compliance with Urban Utilities legislative obligations under the Right to Information Act 2009 (Qld) and Information Privacy Act 2009 (Qld). Alongside Urban Utilities Policy, RTI and Privacy Lead roles, this role will perform the function of Delegated Right to Information Officer and where required support Privacy activities for Queensland Urban Utilities.

Key Accountabilities

• Provide specialist guidance on the interpretation and application of RTI matters
• Resolve complex or contentious queries and issues, enabling others to take appropriate actions.
• Use policies, procedures, and related guidelines to ensure adherence with applicable industry regulations, standards, and compliance requirements, including embedding and providing guidance and support to the business on Queensland Urban Utilities’ Right to Information obligations and Privacy Management Framework.
• Liaise with customers and the Office of the Information Commissioner (Queensland), as well as working closely with various internal teams in relation to the processing of access applications received under the Right to Information Act 2009 (Qld) and Information Privacy Act 2009 (Qld).
• Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience. This includes responding to Right to Information and Information Privacy related complaints and providing advice internally to the business and preparing briefing notes and other documents for the Senior Management.

About You

We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills and experiences:

• Excellent communication skills and ability to build high level and trusted working relationships
• Demonstrated experience in a government policy, regulatory compliance or advisory or similar role.
• Demonstrated experience in applying and interpreting legislation, including three years relevant decision making.
• Qualifications in Public Administration, Law, Political Science, Business or other relevant disciplines Law is desirable, but not essential.

Why Urban Utilities ?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” link below to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical & National Police History Check as part of the recruitment process for this role.

This is a 6 month fixed term contract opportunity, with a possibility of extension.

For further information please contact our Talent team at careers@urbanutilities.com.au