About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

Purpose of the role

Strategy and Services vision is to support and improve the end-to-end workforce experience by providing strategic and value-added people-focused programs and services. We are responsible for providing professional advice and support to regional and state office managers, and staff across the employee lifecycle including workforce development and experience, data analytics, employee entitlements, People and Culture (P&C) systems, establishment management and recruitment and selection. The branch is also responsible for designing, developing and delivering P&C initiatives, policies and resources to ensure compliance and best practice in alignment with whole-of-government, departmental and business unit needs.

Reporting to the Principal Advisor [People and Culture] you will contribute to the design, implementation and review of professional Human Resource (HR) policies, procedures, supporting documentation, and maintain the online HR information and resources ensuring they are accurate and up to date. You will assist with the development, review and implementation of a diverse range of online tools and resources, including delivery of live training to enhance the P&C capability across our directorate and for QFES leaders. You will also have the opportunity to contribute to organisational change, projects and initiatives, identifying risks and providing constructive advice to influence strategic decision making across the department.

Key requirements

Highly desirable requirements

• Knowledge, experience and/or qualifications in contemporary HR management including best practice in line with relevant legislation and industrial instruments.
• Understanding of the fundamental principles of HR policies, procedures and development of business aligned artefacts, documents and online tools and resources.
• Competence and understanding of a variety of software applications e.g. Articulate or aXcelerate and/or web-based platforms i.e. Microsoft 365 (SharePoint, Office, Visio).

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Contribute to building knowledge and skills across the workforce through analysis, design and implementation of departmental HR policy, procedures, supporting documentation and tools to ensure compliance with legislative and industrial obligations.
• Build and maintain effective consultative processes with key internal and external stakeholders and subject matter experts to support program initiatives and drive positive outcomes.
• Research and utilise evidence based design methodologies to develop and create online tools and resources needed to educate, inform and ensure workforce understanding of employee entitlements, recruitment and selection, and how to access them.
• Provide specialist program support, case management and expertise on a broad range of complex HR functions and emerging trends to aid workforce planning, influence priorities and enable continuous improvement to ensure best practice workforce management outcomes.
• Analyse employee data to identify individual and broader workforce issues, define risks and present evidence-based solutions to drive quality decision making and build positive workplace culture.
• Research, prepare and review reports, briefing notes, submissions, and other correspondence to inform senior management of trends, options, risks and opportunities for business improvement, in accordance with department requirements and governance.
• Represent the department and participate in HR projects and working groups to maintain knowledge of best practice, systems and industrial instruments and ensure outcomes are delivered within agreed timeframes and meet agency and stakeholder needs.
• Contribute to team cohesiveness and capability through participation in professional development opportunities and promotion of a positive environment, respectful of the views of others.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

• Respect
• Integrity
• Trust
• Courage
• Loyalty