About Us:
CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

We provide reliable, safe, and affordable electricity and our businesses are independently rated as the best in the country for their efficiency. Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

We value inclusive leadership and teams and celebrate the results of succeeding together.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday – as well as their psychological safety by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

About the Roles:
We are thrilled to be expanding our teams with individuals that love being in a fast-paced environment, have excellent stakeholder management skills, and a proven track record in delivering exceptional customer service.

Due to internal promotions, departures and exciting industry changes, we have multiple roles available across three of our customer facing teams -

New Energy Services Officer

• Be on the front line of Victoria’s energy transition by supporting customers connecting solar and renewable energy technologies.
• Act as the customer interface for all new energy connections and services, including managing the coordination and oversight of low voltage embedded generation requests, solar pre-approvals and network data requests in line with business policies, procedures, and regulations.

Customer Requests Officer

• Use your initiative, stakeholder management skills and an analytical eye to support the delivery of customer-initiated projects across our network.
• Engage with customers, consultants and developers to provide advice, support project applications to the point of acceptance and coordinate minor projects such as pole to pit installations and simple public lighting from application to delivery.

Customer Connections Officer

• Ensure the effective delivery of connection, energisation and LNSP functions in accordance with regulatory expectations in a complex and fast-paced environment.
• Resolve complex exceptions to ensure optimal service delivery and manage a wide range of customer enquiries.

These opportunities are employed on a casual basis through one of our Agency providers, working full time hours, and you will receive an exceptional hourly rate starting at $54.53 plus superannuation. For the right people this may lead to joining our business in a permanent, full time capacity!

There is also attractive hybrid working arrangements available including after an initial period of training has been successfully completed, you may be able to work from home up to 5 days a fortnight.

Opportunities to join this supportive and busy team that should not be missed!

What’s in it for you?

• Great pay, plus additional overtime rates available.
• A fun, energetic, and supportive team environment
• Reward and recognition program and work social events
• Peace of mind knowing that you are providing an essential and instrumental service to the people of Victoria

To secure one of these highly sought-after positions, you will possess:

• Successful completion of VCE or equivalent, or relevant electrical industry experience and demonstrated work experience in a similar type of role
• An ability to learn about the electricity distribution industry, as well as the relevant policies, principles, and modelling principles associated with this role
• Be a strong communicator with excellent customer service skills, stakeholder management skills and a drive to see cases through from start to finish
• Be an effective negotiator, be able to have tough conversations, be passionate about delivering best results, and love working in an interesting team

What’s next?

If you believe you have the relevant skills and would like to be considered for this role, please submit an up to date CV and covering letter outlining why you would like to work for CitiPower/Powercor by Midnight Friday 16 February 2024.

For further information about the roles on offer with us please contact Reece Jamieson via rejamieson@powercor.com.au

We encourage applications from all communities; people of all ages, genders, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.