About CitiPower & Powercor:
CitiPower and Powercor Australia are electricity distributors and supply power to more than one million Victorians. We own and manage the technology - poles, wires, meters and distributed technologies such as storage - that deliver electricity to homes and businesses within Melbourne’s CBD, its suburbs and across central and western Victoria.

About the Role:
We’re excited to be offering several opportunities for outstanding Customer Service Advisors. You will represent the distribution networks supported by our Contact Centre team based in Bendigo and Melbourne CBD on a casual basis.

As one of our highly valued Customer Service Advisors you will be responsible for assisting customers with a variety of faults and general enquiries in a varied and fast paced work environment. This role will support our Contact Centre throughout the peaks and high-volume periods due to weather, incident or seasonal impact.

What’s in it for you?

• NO SALES, Inbound contact centre
• Great pay, plus additional overtime rates available
• Shifts rostered 2-3 weeks in advance
• Working with fun, highly engaged and passionate team members
• Flexible working options available, including unlimited shift swaps and an unavailability register
• A supportive team environment
• Programs and activities that support your health and wellbeing
• Peace of mind knowing that you are providing an essential and instrumental service to the people of Victoria
• Opportunities to progress your career with us

To secure one of these highly sought after positions, you will possess:

• Demonstrated ability to apply customer service skills in a fast paced environment
• Intermediate computer literacy and typing skills
• Highly effective communication and problem solving skills with the ability to think outside the square
• Empathy for customer needs and an ability to work under pressure

Applicants MUST:

• Be available for a mid November start and have previous experience within a customer facing role
• Hold Australian Residency
• Be happy to work a variety of shifts scheduled across a 24x7 roster
• Be flexible to work on short notice during peak workloads in particular to support emergency incidents (eg: bushfires, storms etc)
• Participate in our shared availability roster. This involves nominating for a 12 or 24hr period where you’re paid to be “on call”. If called, you may need to attend work with minimal notice. This roster is shared amongst all Customer Service Advisors, average commitment is 1 day per month

Our current casuals are typically rostered 20-25 hours per week with on call and additional hours available. Shifts are rostered 2-3 weeks in advance.

Comprehensive training will be provided.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

We are also proud to be recognised as a Work180 Endorsed Employer for all women.

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

If you believe you have the relevant skills and would like to be considered for this role please submit an up to date CV and covering letter outlining why you would like to work for CitiPower/Powercor by Midnight 13th October 2022.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business