At Optus, we don’t sit back and let the future happen to us - we’re out there making it.
By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
About the Role:
As a Telesales Consultant you’ll be the voice of Optus!
You’ll be part of a vibrant and successful sales team focused on selling competitive packages, providing outstanding service to existing and new customers, and building long lasting relationships. In this role you’ll predominantly be undertaking inbound calling. The great news is there’s no cold calling!
In this role you’ll be required to work full time, 38 hours over 5 days between the hours of 7am to 9pm. You’ll mostly be working Monday to Friday but may be required to work one or two Saturdays or Sundays in a month period.
You’ll receive a base salary and have an opportunity to receive uncapped commission. You'll be working in the Adelaide City Centre.
You’ll be responsible for:
- Answering incoming customer enquiries with exceptional customer service.
- Creating unique customer connections through building long lasting customer relationships.
- Presenting, promoting and selling Optus products and services to new and existing customers.
- Identifying opportunities to recommend workable solutions that meet the needs of the business, stakeholders and customers, to ensure maximum brand loyalty.
About the Team:
Our telesales team is a diverse group of talented individuals who are energetic, fun, motivated and results driven. They are a pivotal part of the business and are leading the way in how we roll out our technology and services to our customers. Not only are we super passionate about the latest technology trends but also in how we support and tailor our services to customers nationwide.
Check out the Telesales Team: https://www.youtube.com/watch?v=nxNbqKJeNpE&list=PLnl5HJOCopWBBFkw0cmJUnUBAFyWM0GF7&index=7
About You:
You’ll be an energetic, passionate, confident and people focussed individual who has prior success in a contact centre or sales role. You’ll thrive in a KPI driven environment and be able to provide outstanding customer experiences. While it would be amazing if you have worked in the telco industry, this experience is not essential.
You’ll be a problem solver, negotiator and team player, who can work in a fast-paced dynamic environment with a positive can-do attitude. You’ll have exceptional communication skills and a high level of personal accountability, ensuring you take ownership and follow up.
Ready to say Yes? Apply with confidence today.
Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we are a highly collaborative workplace, and offer a range of perks such as:
- A competitive salary
- Discounts on products and services
- Ongoing training, mentoring and development opportunities
- Up to five days of Volunteer Leave per year
- Blended work options
We understand that flexibility means different things to different people. We are proud to offer a variety of options to work in different ways, such as flexible hours, partial remote working, job share and part-time. Please talk to us about how we can make this role work for you. Our flexible hybrid remote model lets our people work across home and one of our offices across Australia.
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.