Customer Field Technician
Job Expectations
Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australian’s in this customer facing role where you’ll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician, based in Perth you will play a vital role working on Customer Service field tasks across FTTN & FTTC. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
Cabling installation (copper, HFC and fibre) including jointing, jumpering and splicing
Customer premises installation of nbn Customer Premises Equipment (CPE)
Fault diagnosis and repair of nbn cabling networks and nbn CPE
These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
We’re seeking experienced candidates ideally from a telecommunications technical background. A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated. We are also ideally looking for candidates who are based South of the River.
We will be looking for:
Current & clean Driver’s Licence
Strong and personable communication skills, both written and verbal
A focus on delivering customer and service excellence
Life at nbn
At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.
In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.
nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via recruitment@nbnco.com.au
We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.
Continue the conversation
Please note that this role will be a permanent position and applications for this role will close midnight 30th May.
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our Covid-19 Vaccination Policy.
At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.