Complex Works Specialist
Job Expectations
Build your career and Australia’s future.
As nbn moves from Build to Run, alongside with a transforming industry, we are preparing for an exciting journey ahead. You will be presented with opportunities to have great impacts on nbn as we grow and evolve.
The Unify Solution is an essential element of Nbn’s overall vision to deliver a better customer experience with improved economics. Pivotal to this vision is to effectively match the demands of nbn customers to the best available field technician to resolve their needs.
A bit about your role
An exciting opportunity has opened for a Complex Works Specialist who will be managing the end-to-end completion of projects relating to both civil and network remediation. You will utilise the WFM system to track project milestones and assess SDP misses to determine validity. You will also engage directly with SDPs to drive projects through to completion and escalate as appropriate when issues arise.
Some other key accountabilities would include:
Proactively monitor and manage programs of work effectively to reduce EOT volumes through utilisation of and adherence to project principles of critical milestone management.
OTD management of Service simplex handoff work orders post review by Tier 1 and Tier 2 for project creation and direct assignment to SDP.
Effectively manage and communicate with SDPs while driving prioritisation within their program of work to meet PRD and keep all stakeholders informed.
Meeting the minimum average project cycle times aligned with agreed performance measures, as well as managing aged profile of open projects.
Assisting SDPs with communication and liaising with nbn PLASE to resolve issues such as land access, environmental or heritage issues etc.
Note: job description including key accountabilities, KPIs and key stakeholders may vary or be revised according to business needs and/or learnings and evolution during the initial transition period (18 months).
Life at nbn
We make it easier for people from any career background to thrive. You’ll benefit from formal learning programs to support ongoing development in professional and business capabilities. There are also a number of informal, on the job learning opportunities to help further your development.
The nbn™ broadband access network is delivering the technology that will shape Australia’s future. As one of the largest infrastructure projects in Australia’s history, working at nbn is a once in a lifetime career opportunity, where no two days are the same.
nbn is committed to an inclusive, flexible and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have fair opportunity to reach their career aspirations and potential.
Continue the conversation
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note this is a Permanent position and applications close Sunday 29 November 2020.
At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.