• Bring your ideas, ambitions, and passions both in and outside of work
• Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
• We grow great leaders who inspire and energise their teams
• Sydney or Melbourne based

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Business Retention Unit Manager.

The role:

We are seeking a commercial savvy, passionate and driven business leader to drive Banker activities within the Retention function by ensuring that all growth opportunities are correctly identified and seamlessly fulfilled, contributing to an outstanding and signature banking experience for our Business & Private Bank customers. This pivotal management role will report directly into the Head of Retention.

Day to day responsibilities include:

• Influence key stakeholders across the home lending value chain to ensure execution of strategic retention initiatives
• Lead a team of Business and Private Retention bankers to provide exceptional quality customer service and solutions in both inbound or outbound customer conversation
• Ensure the highest level of customer satisfaction and service is achieved
• Provide timely and regular reporting and customer insight feedback to key stakeholders within Business and Private Bank to ensure maintenance of high-quality customer and stakeholder relationships

What you will bring

• A solid background in managing an operational business, ideally with proven contact centre and lending expertise and business lending and/or deposit transactional banking
• Mental agility to re-prioritise in the moment - no two days are the same
• A natural coach with proven effectiveness in uplifting capability, customer experience and the ability to drive the alignment of purpose
• A people-focused leader whose leadership style is tempered with the right balance of igniting seamless operational excellence and enabling staff to bring their best each day

The successful candidate will hold a relevant tertiary qualification, ideally in a commerce, finance or business-related discipline.

A diverse and inclusive workplace works better for everyone.

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.  

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Please note unsolicited CVs from agencies will not be accepted.