• Exciting multiple permanent opportunities offers continuous learning and career growth
• Continuous learning and Use your passion to drive positive outcomes for our customers
• Showcase your experience in Banking and Finance

A career that gives you more

A career with NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have multiple opportunities for a Credit Support Officer to join our recently acquired Citi Bank Operations. You will support the Credit team by performing a range of compliance, verification and administration tasks on customer information for Citi originated Home Loan products.

Key Responsibilities

• Verify all required customer information and supporting documentation to confirm accuracy of customer position and identity.
• Ensure adherence to Standard Operating Procedures (SOPs) and Work instructions
• Liaise with colleagues including Credit Assessors, Risk Management, Citi Branded Retail and Wealth and any other Citi Branded Divisions.
• Professional, clear and concise communication to brokers, customers and internal stakeholders both over the phone and in writing throughout the stages of the assessment process.
• Assist with post settlement clarifications regarding non maintenance of settlement application with Citi Branded Core Operations.
• Manage any non-credit reworks in the Citibank Lending Systems.
• Assist credit officers and Managers with Administrations tasks (i.e., instructing Galilee Solicitors, managing mailboxes, title searches and generating Comprehensive Credit Reporting).
• Assist with any miscellaneous tasks assigned by the Credit Manager

Your Skills and Experience

To be successful in the role you will need proven experience within Banking and Finance, preferably with Credit Verification experience. Applicants will also be expected to have:

• Ability to understand key credit related documentations including, but not limited to, financial statements, income documents, bank statements and identification requirements.
• Understanding and knowledge of Mortgages Processes and Products.
• Strong written, oral communication skills and attention to detail.
• Excellent organisational and time management skills with the ability to prioritise and multitask.
• Experience with Citi Bank systems is highly desirable but not mandatory.

Why NAB?

We believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too. We have an African Australian Inclusion Program, a range of Grad, Traineeship and Internship Programs, we are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI and be an endorsed employer for Women by Work180.

We are an equal opportunity employer and welcome diversity in the workplace.

The benefits

From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information, please visit here.

If you think this role is the right fit for you, we invite you to apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted.

To help keep our community safe, candidates are required to comply with vaccine requirements outlined in state based public health orders.