• Outstanding opportunity to build and progress your career in a dynamic and highly achieving business
• Outstanding opportunity to build and progress your career
• Be supported to learn and grow whilst developing the career you want

About the role

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper.

The role is to perform a range of routine processing/administrative activities efficiently and accurately in accordance with policies and procedures, to provide customers and business partners with a cost effective and efficient best practice service.

The FXMM Settlements Team is responsible for the settlement of all FX across multiple customer sectors including large Corporate, Institutional clients and Banks. Transactional activities include payment requests, checking, verification, input, authorising and reconciliation of payments processed via ITF, GMM and SAA.

Responsibilities include, but are not limited to:

• To support the management of the process/product unit by supervising the day-to-day activities of a group of team members, ensuring that workflow is dealt with in an efficient and effective manner and to best practice or to personally control a more complex administrative process/system within the operational unit in order to provide business partners and customers with a risk controlled, cost effective and world best practice service
• To liaise with business partners and customers, ensuring that instructions, enquiries, and queries, are acted on efficiently and effectively, seeking to always maintain effective working relationships
• To escalate any problems, issues or risks which could potentially have a negative impact on any aspect of business operations, financial position or the level and quality of service provided to customers. e.g., reconciliation variances

Your Capabilities, Experience & Qualifications:

Success in the role will be determined by:

• Attention to detail at a high standard
• Constant focus on process and systemic improvements to enhance customer experience, Straight Through Processing
• A strong focus on customer experience and handling each and every interaction, with the customer front of mind
• Ability to cross-skill and rotate across the broader team to achieve success
• Ability to work together in a team in a high pressure and fast paced environment.
• Experience in working though problems to provide a positive outcome
• Timely escalation of issues to ensure correct outcomes
• Tertiary standard of education or above is preferred
• Experience within a payment based operational environment.

NAB, invested in you

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

If you think this role is the right fit for you, we encourage you to apply. To view full details, please refer to the Role Purpose Statement available.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

To help keep our community safe, candidates who are based in Victoria will need to comply with the latest directions issued by Victoria’s Chief Health Officer.

**Please note unsolicited CVs from a gencies will not be accepted**