- Fantastic opportunity to elevate your career in Business Banking
- Develop your skills within a highly supportive and engaging team environment
- Melbourne CBD location
Your new role awaits
Working within the Small Business Metro, the Associate – Retail team provides dedicated support to retail branches by completing all new to bank complex business entity onboardings, Being the first point of contact for our new to bank business customers our focus is to provide a seamless on boarding experience. The opportunity to win and deliver for this team and our customers is an exciting one!
Day to day you will:
- Have in depth phone based conversations with new to bank customers who require their complex business entities onboarded.
- Provide dedicated support to our customers via a many-many relationship model
- Handle inbound and outbound calls for complex entity onboarding
- Identify new business and referral opportunities for our specialist support teams
- Act as a key customer liaison point during the onboarding process
In this role, you will leverage from your proficient skills in using systems such as DBOX, NUW, Salesforce and Seibel (eBL), ideally gained from within a Contact Centre environment or a BBC. You’ve started to build your career on having a strong understanding of what working life is like within a centre of excellence with a many-many model and thrive on the fast pace, and challenges that come with phone based, team oriented customer support. Working from a deep understanding of operational excellence principles, you relish the opportunity to build stakeholder relationships via seamless end to end delivery whilst scaffolded by system governance and a commitment to integrity of data.
We recognise this opportunity is likely to be part of a larger journey within your small business banking career at NAB, and we're happy to say that we will support your ambitions with strong leadership and coaching and the opportunity to build meaningful connections within the broader BD&SB team.
Your team
The team in Small Business Connect is part of Business Direct and Small Business (BD&SB) and provides support to bankers and their customers with new customer enquiries.
Why this role?
As a valued internal colleague, we want to ensure we can set you up for the best possible success in this role to hit the ground running. You will have considered the requirements of the role and can confidently apply having a breadth of contact centre operational excellence or direct business customer experience.
We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.