• Outstanding opportunity to build your career in a highlight engaged and successful team
• Use your passion and expertise to drive positive outcomes for our customers
• Multiple positions available across Melbourne, Sydney and Brisbane Metro Regions!

Your new role awaits

Come Join a high performing and fast paced team who manage a large portfolio of Small Business customers. Your portfolio requires working with Business customers who are experiencing short and long term financial difficulties. To effectively perform in this role you are required to proactively manage your portfolio meeting regulatory requirements, while working with your customer, internal and external stakeholders to determine the correct solution for both the customer and NAB.

Responsibilities are, but not limited to

• Manage accounts that have fallen overdue or are non-compliant with the terms and conditions of a contract
• Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances
• Build working relationships with Bankers, NAB Assist Customer Care, external legal service providers, internal legal, credit and risk to create strategies for assisting customers
• Assist with the management of complex/defended matters, AFCA and Internal Dispute Resolution matters
• Effectively manage a portfolio by adhering to all processes and procedures pertinent to the role and regularly contacting customers to cure accounts in a timely manner that have fallen overdue
• Proactively manage risk; meet all policy and compliance requirements; perform controls; and escalate events, issues or breaches as they are identified
• Ability to understand complex business structures e.g. companies, partnerships, sole traders
• Assess lending credit submissions for lending restructures and/or security discharges

About you

To be successful in this role you must have the following skills and experience

• Banking or Collections
• Customer service
• Lending

Desirable

• Business Banking
• Credit decisioning
• Portfolio Management

Qualifications

• You will be required to meet all the core training requirements to hold a credit decisioning authority.

Core Skills & Capabilities required

• Builds strong relationships with Customers and Bankers
• Effective portfolio management adhering to all policies pertaining to the role
• Works well in a high-pressured environment
• Problem solving, multitasking and forward thinking
• Plans and prioritises commitments aligned with goals

NAB, invested in you

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.