Metro Trains Melbourne (MTM), responsible for operating, maintaining, and transforming part of Victoria’s rail network, are seeking a Human Factors & Systems Integration Lead. This role is an ongoing permanent opportunity with MTM. We are looking for a trusted advisor to support the delivery of change across our business, helping to optimise safety and performance outcomes for Metro’s people. Good stakeholder engagement will be critical to facilitate, advocate and demonstrate the value of HF and systems thinking.

About the Role

The Human Factors & Systems Integration Lead will lead the HF integration during change management activities from delivery through to post-implementation for the MTM business. Reporting directly to the Manager HF Integration & Change, the role will support the operating and maintenance parts of the business in meeting their obligations with respect to human factors integration and assurance for franchise-level (non-Project Division) change activities. This position will support the business in taking a systems approach to the identification and management of safety risks influenced by human performance. The role will also contribute to continuous improvement and organisational learning through the capture and management of human factors requirements and the evaluation of HF outcomes post-implementation of change.

Key Areas of Responsibility

• Provide support to the Metro business with non-Projects change activities.
• Provide analysis and advice to the delivery and post-implementation stages (Gates 3 - 6) of project and change activities and network strategy reviews, with a focus on the integration of human factors and systems thinking.
• Ensure HF impacts and system-level change impacts are captured and integrated into design decision-making and provide advocacy for the value of HF in informing design and change implementation.
• Develop guidance and tools to support HF integration activities with a focus on helping to reduce low-level HF effort where appropriate.
• Manage, verify and validate HF requirements in line with a systems integration and systems engineering approach.
• Ensure technical input is provided to hazard analyses, risk assessment and design, options analyses, user-reference groups and other technical working groups in order to inform design activities relating to HFI and system-level change.
• Monitor, manage and advise on HF priorities based on the outputs of HF analyses, and on business critical and material risks.
• Identify and manage HF issues.
• Engage with internal and external stakeholders on HF and systems integration activities.
• Develop and conduct training and awareness activities related to HF, systems integration and change activities, as defined within the HFI and MoC procedures.
• Support the Manager HF Integration & Change to deliver the HF strategy for the MTM business.
• Advocate for good HF practice and support continuous improvement initiatives for improving HFI across the business.

About You

• A tertiary qualification in Human Factors, Ergonomics, Systems Engineering, Organisational Psychology, or a related field
• Sound knowledge and experience in three of the following core capabilities; HF Engineering, HF Integration, HF Assurance, Systems Engineering or Change Management
• Knowledge of relevant HF standards, Rail Safety National Law and WHS legislation
• 5+ years’ experience in the application of HF methods within rail or other similar industries such as aviation, resources, energy, mining and oil and gas.
• Experience in delivering and influencing HF and change activities to meet project and business outcomes, particularly in the delivery phase of HF and systems integration activities and with respect to requirements management.

Next Steps

This is an excellent opportunity to take the next step in your career and make a tangible impact on Melbourne’s growing rail network. For internal candidates, the role provides an opportunity to work more strategically, and to directly engage with business end users and risk owners to shape change. For those outside of Metro, it’s a great change to be part of this fantastic organisation that is committed to moving Melbourne.

If what you’ve read resonates with your values, experience, and career aspiration then we want to hear from you. Please submit your application by COB Sunday 19th November 2023.

Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please note - only applications with the right to live and work in Australia will be considered for this position.

Why work for Metro

• Tell us how YOU want to work! Flexible working arrangements with a focus on work/life balance and choosing your own path.
• A stable, supportive, and growing environment with L&D opportunities
• Competitive salary and benefits package. Plus who doesn’t love free MyKi travel!