Position Purpose Statement

Reporting to the Senior Station Master, you will be primarily responsible in managing the daily operations of railway stations within their supervised stations and/or control group and provide operational support to the Senior Station Master. Ensure the day to day station resourcing meets the operational requirements of the MTM Franchise and provide supervision, leadership and development to all staff.

About the Role

Some of the duties and responsibilities include but are not limited to are:

• Managing Metro’s Passenger Service operating facilities (stations) within the ideals of Passenger Service delivery and the service obligations of Metro.
• Managing the station resources through strong and effective leadership and management.
• Coaching and Mentoring of staff
• Provide detailed reports to the Senior Station Master on all incidents and circumstances occurring at the station
• Performing Safeworking and Control Desk functions.
• Deploying staff resources and re-allocating rosters in response to short notice absences
• Providing reports to the Line Manager on all unusual incidents and circumstances occurring at the locations supervised.
• Ensuring complaints are dealt with in accordance with Metro Trains Passenger Experience Policies & Procedures.

What's in it for You?

• Metro supports work/life balance and understands that there is more to life than work. We provide opportunities to work from home as agreed with your line manager aligned with achieving required business outcomes and MTM Flexible Work policy
• All Metro employees receive a freeMyki Pass that allows free Public Transport in Victoria
• Have a significant impact on improving current processes and initiatives
• Work with a supportive, down to earth team of individuals from varying backgrounds and experiences
• Access to a wide range of Corporate discounts

About Us

Our aim is to promote work/life balance, allow members to bring their unique selves to work and be truly focused on a common goal which is to provide a world-class railway service. Furthermore, you will work in a highly supportive team environment that empowers you to make decisions, values your ideas and contributions, and encourages career development.

At Metro we believe that inclusion is the achievement of a work environment, in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to our success. We place a significant focus on increasing women in our workforce and have made substantial efforts to increase the number of women in train driving, engineering and senior leadership roles. We also have our commitment to social inclusion employment for people from under-represented groups and those facing barriers to employment.

What's in it for You?

• Metro supports work/life balance and understands that there is more to life than work. We provide opportunities to work from home as agreed with your line manager aligned with achieving required business outcomes and MTM Flexible Work policy
• All Metro employees receive a freeMyki Pass that allows free Public Transport in Victoria
• Have a significant impact on improving current processes and initiatives
• Work with a supportive, down to earth team of individuals from varying backgrounds and experiences
• Access to a wide range of Corporate discounts

About You

To be successful in this role you will be utilising your previous experience in leading a team and demonstrating a safety focus and willingness to promote a safe working culture.

We are looking for someone who:

To be considered for this role, you need to demonstrate experience in:

• Management of station staff and of the full range of Passenger services.
• Demonstrated experience in People Leadership
• Ability to undertake complex tasks
• Effectively dealing with public complaints regarding maintenance matters and issues.
• Operating under emergency and/or demanding situations.
• Monitoring activities and providing leadership, as well as encouraging improvement.
• Planning, advising and analysing training needs and co-ordinate training for a diverse multi-skilled work group.
• Motivating and communicating effectively with all personnel throughout the organisation.
• Interpreting Passenger specifications and requirements.
• Following occupational health safety and environmental procedures in the rail industry.