About the role
We are a growing financial services business and we’re looking for passionate people who are interested in finance and helping others. Liberty is proud to offer an environment where you will thrive, grow and be continuously challenged in your career. Our supportive and dynamic teams work collaboratively to help our customers and business partners #GetFinancial.
This role works with our customers to assist and help resolve the impact of financial difficulties. The team assesses requests for assistance and provide solutions to ensure the best outcome for our customers. You will manage a portfolio of customer accounts that are in financial hardship, working closely with them to create tailored solutions. Be part of a team that continuously look to improve our services and processes.
Enough about us, let’s talk about you
In addition to your positive outlook, you will bring to the role:
- Customer Service Experience. You know how to create an exceptional customer experience.
- Empathy. You understand the sensitive circumstances customers may be facing and you can adjust your service skills to create a positive experience.
- Exceptional phone manner with the ability to engage, negotiate and influence. You are confident, clear and calm when speaking to customers over the phone.
- Accountability to manage your own portfolio and a natural ability to problem-solve.
- An innate desire to help people. Helping people is in your DNA!
Why join Liberty?
At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we’re incredibly proud of the diverse and inclusive culture we’ve built. We’re living this commitment through our gender equality, disability, LGTBQI+, mental health and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.
We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.
We are thrilled to be the ABA Employer of Choice 2022, Employer of the Year 2021 at the Women in Finance Awards and winners of the MFAA Diversity and Inclusion Award 2022 and we will never be finished making Liberty the best place to work. We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working with us than just great financial rewards - we provide access to many fantastic benefits such as:
- Wellness perks including, free counselling, yoga and meditation classes, flu vaccinations, health-checks, massages, private health and gym subsidies
- We are social with monthly themed lunches and events, EOY and EOFY parties Corporate casual dress
- Community groups such as our Internal Pride Network (LGBTQI+), Women in Leadership, Green Stars (environmental enthusiasts!) and more
- An opportunity to give back to the community with our Lend-A-Hand initiatives
- Flexible work arrangements
- Fantastic growth and career progression opportunities with access to online development courses
- There's more?! Yes, we have coffee, daily fruit, constant snacks available anytime
Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.
To email your application please click the "Apply Now" button below.