Explore an exciting opportunity to join our Customer Information Centre.

We have three full time positions and one part time (0.8 FTE) position available.

6-month fixed term contracts with the possibility of extension and/or permanency.

About the role

As Senior Customer Contact Officer, you will be part of a dynamic team responsible for providing frontline customer centric services and information to meet DMIRS customer’s needs. Drawing on your customer service Experience, you will play a vital role in providing high quality services to customers.

We're seeking candidates with the capacity to interpret and apply legislation and policies to simple cases. Your excellent communication skills and the ability to build rapport with customers and engage effectively with stakeholders will also be essential for this role.

About us

The Department supports a safe, fair and responsible future for the Western Australian community, industry, energy and resources sector. We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.

Underlying everything we do are our values of being respectful, responsive, forward-thinking, transparent, fair, and ethical – these are driven by our staff who make us a success.

The Customer Information Directorate is responsible for ensuring DMIRS is customer focused and engages effectively with the community, businesses and stakeholders

To learn more about the Department and what we have to offer, please visit our website, and to keep up to date on activities, you can follow us on LinkedIn.

Where will you work?

These positions are located in Cannington, offering an excellent opportunity to escape the city and enjoy the benefits of this location. Situated near a shopping centre with various food and entertainment options, you can enjoy the convenience and amenities available nearby.

Commuting to the office is made easy with excellent accessibility via public transport. The Armadale/Thornlie rail line is closed for upgrades and replacement bus services are in operation.

Within the office premises, you’ll find a café with friendly staff, serving great coffee and offering a selection of healthy lunch choices. The office itself is light and open plan, with breakout areas, spacious meeting rooms and multiple kitchen areas. Additionally, you’ll have access to onsite lifestyle facilities, including secure bike storage, fully equipped change rooms, personal lockers or consider a discounted membership at the nearby Cannington Leisureplex a short walk away.

Need further information?

To learn more about the role, please refer to the Job Description Form (JDF) attached. If you have any questions about the role itself to help tailor your application, please contact James McEwan, Team Leader on (08) 6251 1744.

How to apply

To apply for this position, click ‘Apply for Job’ at the bottom of this page to and complete the online application form.

A detailed resume outlining your work history, education and professional development and covering letter of no more than two pages, addressing the following points:

• Proven ability to identify and find solutions to meet customer needs.
• Experienced in interpreting and applying policies, guidelines and/or legislation.
• Experienced in the collation, preparation and analysis of statistical information.

We encourage you to carefully consider these points and tailor your covering letter to address them effectively. This will provide us with a comprehensive understanding of your qualifications, skills, and suitability for the position.

Need some help with how to apply?

If you need assistance with the application process, please refer to the below videos covering various aspects, including public sector recruitment, resume writing, cover letters, and polishing your application.

• Public Sector Recruitment
• Read all about it
• Questions to ask the hiring manager
• Reflect
• Resume
• Cover letters
• Polish and submit

We have also attached an Applicant Information Pack for your reference. If you have any questions about employment conditions or the application process, please contact Supriya Desai, Human Resource Officer on (08) 9222 0993 or email RecruitmentandEngagement@dmirs.wa.gov.au.

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process.

Other benefits

We offer a range of benefits to our employees, creating a supportive, diverse, and innovative work environment, including:

• Great work/life balance with 37.5 hour working week as a standard and flexible working hours for most roles.
• Leave options including purchase leave, deferred leave and long service leave after seven years.
• Flexibility to work at home, in the field and in the office for most roles.
• Stable work, job security, fair remuneration, 11 percent superannuation contributions to a provider of your choice and salary packaging options.
• The ability to give back to your community and make a difference.
• A collaborative environment with the ability to gain insight from subject matter experts in your field.
• Opportunities for professional development, acting, shadowing and mentoring.
• Support to grow your skills with a wide range of formal training options.
• Build a healthy lifestyle with our award-winning Health and Wellbeing program.
• Supportive work environment including an Employee Assistance Program to assist you deal with life’s challenges.

Supporting a diverse workforce

The Department is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce's diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community. Learn more about our Diversity and Inclusion Awards, celebrating individuals and teams who have demonstrated exceptional dedication to fostering an inclusive workplace culture.

Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. Reasonable adjustments will be provided to candidates with disabilities during our recruitment processes and in the workplace.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.

CLOSING DATE: 4.00 pm on Thursday, 30 November 2023 (WST).

Your application submission must be complete by the closing time; applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.