Deloitte Services Pty Ltd

Role overview

Deloitte Digital is Australia's leading digital consultancy and design studio. Our Customer Strategy and Applied Design team is seeking a highly motivated and experienced Customer Strategy Senior Consultant to join and support our continued growth.

As a Customer Strategy Senior Consultant at Deloitte Digital, you will use your 3-5 years of prior consulting or customer/digital agency experience to guide small teams and own significant streams of work in large engagements to help our clients growth through digital and customer transformation. You will be working with businesses to help them understand and meet the needs of their customers. The role involves analysing data and trends, conducting market research, qualitative research and developing strategies to improve the customer experience.

About Deloitte Digital

A Digital, Customer & Marketing agency with the backing of a top-tier consulting firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, our guiding ambition is to make an impact that matters by making our clients the best customer-oriented businesses in the world.

Our Customer Strategy and Applied Design practice works at the intersection of strategy, insights and design to help our clients deliver superior value in market to the customers they serve. We help our clients re-think their strategies from the customer first, identifying those distinct opportunities for where and how to win in their chosen market. We then walk with our clients on the journey for change, bringing our collective depth of expertise in the domains of strategy, insights, analytics, digital enablement and design thinking to help them articulate and implement a customer strategy that is truly inspiring to both their customers and the organisation’s success.

Your responsibilities

As a Customer Strategy Senior Consultant and CRO specialist, you will be considered a safe pair of hands who can deliver solutions to complex problems, to high standards, and on-time.

You will need to:

• Be trusted to own and deliver significant stream(s) of work in large engagements by apply your project management skills in scoping, designing, planning, and implementing projects
• Build highly effective small teams while guiding junior colleagues and building strong client relationships
• Bring strong structured problem solving, quantitative research, financial and data analysis, business process skills
• Co-design new business models, products, services, experiences and operating models
• Be responsible for account management, including client management and developing WIP reports
• Define major assumptions underpinning hypothesise designs and executes assumption tests

• Lead research to help inform choices made with customer, digital and innovation strategies, including analysis and synthesis of data to generate customer insights to apply to the improvement of meeting customer needs

• Align and manage clients around digital adoption, agile, & lean design and innovation enabled design, operating delivery and capabilities building
• Determine the digital and experience return on investment contributing to the development of financial modelling, dashboard and metrics development e.g. for digital marketing investments
• Pursue constant learning and self-development

• Coach more junior members of the Deloitte teams with a focus on crafting successful and client centric environment that facilitates opportunities to develop for all levels of staff

Your experience

To succeed, you will have:

• University degree with outstanding academic record from a leading Australian or Overseas university or business school
• 3-5 years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent
• Strong marketing knowledge/expertise and UX design best practices and trends
• Exceptional analytical, design and problem-solving skills with the ability to exercise mature judgment
• Exposure to working in digital project teams in a client-facing environment
• Demonstrated ability building strong relationships and working within multi-disciplinary teams

• Experience and interests in the use of human-centred design, current use of technology including digital marketing, mobile, data analytics and an understanding of emerging trends and technologies as they relate to strategy (e.g. digital, cloud, AI)
• Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift
• A passion for creating customer-centred experiences that delight end users and that solve business problems including through

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now.