Mahogany Service Executive
MULTIPLE FULL TIME AND CASUAL POSITIONS AVAILABLE

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence, and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues, or the broader community.

We have multiple opportunities available for service focused and motivated individuals to join our Mahogany Service Executive Team on a full time or casual basis.

This is not a phone-based desk job! Reporting to the VIP Customer Service Manager, you will play a critical role in being the first point of contact and essentially the face of the Mahogany room for all VIP and VVIP guests. You will be required to provide guests with a level of service that exceeds their expectations whilst getting the chance to work very closely and support our VIP Hosting Team.

In this role, you will:

• Meet and greet members and guests to the Mahogany Room
• Ensure member-only access to the Mahogany Room at all times, and that patrons adhere policies and procedures around entry to the room
• Assist with membership and registration enquiries
• Update player information in Crown systems as required
• Assist with constant monitoring of the cleanliness and aesthetics of the room, and taking action where required

What we look for in our Mahogany Service Executive:

• Excellent communication skills, both written and verbal
• Proven track record providing exceptional customer service to high end VIP customers
• Language skills in Cantonese or Mandarin would be desirable but not essential
• Proven conflict management skills
• Immaculate presentation and grooming standards
• Able to work within a team environment as well as autonomously
• Be comfortable standing for long periods of time
• Sound knowledge of Microsoft Office products
• Ability to work across a 24/7 rotating roster

Why join Crown?
Working at Crown is a truly wonderful experience where you'll be surrounded by inspiring people, amazing opportunities, and incredible experiences – no day is ever truly the same!

The benefits of working for us are countless – to name a few we offer you:

• Free meals while on shift at our buffet restaurant
• High quality uniforms, laundered by Crown before every shift
• Easy access to public transport and discounted parking on site
• Discounts across our retail shops, restaurants and hotels

If you want to be part of this exciting team and have the required experience, then please submit your resume by logging into Crown Careers.

Applications close: Midnight 4th November 2022

As part of Crown’s workplace inclusion and diversity strategy, we strongly encourage applications across all cultural backgrounds, genders, and abilities.