Call Centre Agent

Hotel Reservations

CROWN MELBOURNE - full time

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.

Crown Resorts Reservations department is the central point of contact where all queries and bookings are made across our seven hotel properties located in Melbourne, Perth and Sydney. Based at Crown Melbourne, this is a call centre environment where your passion for the hotel industry can thrive and where you can deliver personalised service to our guests as the first point of contact over the telephone.

As a Reservations Sales Agent you will need high attention to detail as your role will involve taking booking enquiries through email and telephone and entering them into our Property Management System, Opera. This is a fun, fast paced working environment where customer service is the main priority. You will use your excellent product knowledge about Crown’s six world class resorts to match guest’s needs to various room types, packages and facilities.

What you need:

• Polished and clear communication skills with excellent telephone manner

• Previous experience in hotel reservations, call centre or travel agent environment is essential

• Effective time management skills with the ability to multitask and strong attention to detail

• Ability to work in a fast paced, high pressure environment

• Proficiency with the Microsoft Office Suite of programs is essential

• Flexible availability to commit to a 7 day rotational roster between the hours of 7am to midnight

• You must be fully vaccinated (with two doses of an approved COVID-19 vaccine) or have a genuine medical exemption to be eligible to work on site at Crown

What we offer you:

• Complimentary meals on shift in our staff restaurant

• Easy access to public transport and discounted staff parking

• High quality uniform provided which is laundered for you before every shift

• A supportive and structured working environment with additional training opportunities

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities.

Crown conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment assessment. Crown does not request payment as part of the recruitment process.

Applications close Sunday 27 March 2022