Customer Success/Operations Coordinator - Home-in, x15ventures (Part Time)
Who are we?
We're Home-in and we are on a mission to help simplify and guide any homebuyer in their home buying journey.
While buying property is exciting, it can also be time-consuming, complex and stressful. There's conveyancing, building and pest inspections, making an offer, liaising with your lawyer, lender and real estate agent…. and that's just the beginning! What if all of this could happen in one place and you could be guided through the required steps to purchase your home using an intuitive, easy-to-follow checklist?
Home-in is a virtual home buying concierge that simplifies the complex process of buying a new home. Designed to seamlessly support the home buyer every step of the way, it brings everything the buyer needs together in one place with a dedicated buying assistant. Big data and cutting-edge tech is used to digitally help buyers navigate the home buying journey from helping you shortlist homes, getting a loan pre-approved, making an offer, connecting securely to professionals, including conveyancing, and settling on their dream home.
What's more, Home-in is proudly part of x15ventures!
Home-in is a business operating within CBA's x15ventures. x15ventures is committed to shaking up the financial services landscape by delivering customers new products and services that they truly need. By combining the best of enterprise and start-up, x15ventures leverages CommBank's strength, security standards, customer base and brand to deliver ground breaking stand-alone digital businesses. By 2024, 25+ businesses will have launched under the x15 banner.
If you want to be a part of one of the first and fastest growing customer-driven start-ups, we want to hear from you!
Where do you fit in?
We are seeking a skilled Customer Success & Operations Coordinator to join Home-in to support our customers through their home-buying journey on a part - time basis. The Operations and Customer Success Team is pivotal to our business as we are responsible for ensuring the success of our customers' property journeys- from search to settlement.
What you'll do day-to-day:
- Manage multiple work streams including processing of all necessary tasks across the property purchase journey including contract review and Customers Service Requests
- Process all tasks and support requests within agreed turnaround times to deliver our customer promise.
- Ensure consistent accuracy in a high volume and fast paced deadline-driven environment.
- Stay current on our business rules, operating procedures, quality standards, internal policies and any other applicable laws and regulations required for us to operate.
What you'll need to be successful in this role:
- A few years work experience in customer service, administration, analytics or operational support
- A commitment to providing exceptional customer service
- Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
- Prioritisation and planning skills to manage work volume appropriately
- Exceptional team player and desire to join a winning team!
- Can do attitude!
Other things to keep in mind
Please note that we are a national business, based in Sydney. To provide support to our customers in WA, this role will require you to work outside business hours.
The timing will likely be 4pm-8pm, Monday and Friday and 10am - 4pm Saturday - 3 days per week.
This role is optimized to work from home.
Our authentic team culture promotes collaboration and innovation
This role is initially a 12-month maximum term contract, with potential to become permanent.
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
