Customer Service Specialist | Processing Services | Parramatta - Redfern
About our Business:
In Enterprise Services (ES), we’re responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
See yourself in our Team:
Within Enterprise Services, our Group Operationsbusiness unit ensures the origination, production, validation and fulfilment of all consumer and commercial financial transactions and trades on behalf of the Group.
Our Processing Servicesteam performs most in life maintenance activities for business units across the both CBA and Bankwest. It is also responsible for Cash and ATM services as well as a service contact centre for brokers, solicitors and internal staff.
Do Work that matters| Your responsibilities:
As one of our newCustomer Service Specialists in Parramatta, you’ll primarily support internal and external customers, with solutions to a wide range of complex banking enquiries. You’ll also:
What’s Essential to us:
Please note, we’ll be looking to hold interviews and/ or Assessment Centres in early-mid January 2019.
We’re looking for someone with a strong history of effective customer service, stakeholder management, as well as the management of complex customer matters. We’d also love to see:
The Future
We’re looking forward to reviewing your application, but we’re also excited for a bit of a break over the festive season. Please bear with us if we’re delayed in getting back to you.
A few of our elves will be in the workshop dealing with urgent things, but most of us will be back on the 7th of January ready to find you a new career for the New Year.
At CommBank, we’re committed to innovation. Which is why we’re excited to be opening a new office at South Eveleigh. Around 10,000 of our employees will be based there, and this position will be relocating between April and October 2019 as part of the initial move, starting in April 2019.