Do work that matters:
- Permanent and Contract positions available.
- Location: Queensland, Western Australian and New South Wales.
Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
Reporting to the Team Manager Credit Services, this role will see you responsible for the assessment and final decisions for Secured and Consumer Finance credit referrals. These will be received via the Proprietary and/or Third Party Channels.
The objective of this role is to ensure accurate and effective credit decisions are made in a consistent, efficient and timely manner and to deliver excellent customer service. This will be achieved through the adherence to risk policies and procedures, support and active commitment to the credit training and your development, including active participation in cultivating positive behaviours and supportive language.
A thorough understanding of the Group Risk framework, practices and policies will be critical and understanding how these apply to the operational team for support and ongoing management will be expected.
Your responsibilities:
- Effective utilisation of your PCAA delegation to make safe, sound and responsible credit decisions.
- Focus on efficiency and exercising of delegation in rework to deliver fast quality decisions for our customers.
- Use consistency and good judgement with the application of policy when assessing applications to driving good customer focus outcomes.
- Identify Continuous Improvement opportunities to simplify our business and to improve outcomes for our customers.
- Delivering safe and customer focused, financial outcomes for the Group.
- Ensure compliance within delegated authorities and internal and external compliance / audit requirements which may include adherence to government/governing body legislative policies.
- Taking a values based approach and building trust within our teams.
- Professional clear and concise communication with key stakeholders (lenders, brokers and customers) with the ability to build rapport with these stakeholders.
