Cenitex is looking for an innovative, motivated people leader to take our IT Service Centre on its next journey. This role will focus on the future of the service centre which will include growing its people, bridging the gap with internal teams, and staff and ensuring customer experience is at the centre of what we do.
About Cenitex
We are a team of more than 500 people spread across various ICT and business areas. People are the key to the success of our organisation, uniting the best technology and the brightest talent to enable Cenitex to provide efficient, reliable ICT services and solutions.
Why work for Cenitex
Join Cenitex to help us provide technology solutions to the Victorian Public Sector so they can meet the needs of all Victorians. You can help shape the future of Cenitex with the opportunity to work with our customers across the public sector including all eight major Victorian Government departments, to best serve our Victorian community.
Cenitex is proud of its diverse group of employees with a unique mix of skills and talent. We believe diversity and inclusion enhances our workforce capability and workplace culture in delivering outstanding technology services and solutions for our customers.
Cenitex encourages and supports professional development and offers flexible working environment with a focus on employees' work-life balance.
We are proud to be a WORK180 Endorsed Employer for all women.
Job Summary
The IT Service Centre role plays a fundamental role in establishing Cenitex's quality of service for internal and external stakeholders. This is an ongoing role that will lead a team of highly motivated, customer focused Analysts who are the first point of contact for our customers.
It is a large team with over 80 staff, however you are supported by a great group of Team Leads and a Workforce planning function. You will have the opportunity to:
- Lead and motivate the teams
- Develop the teams across the complex technology landscape we support
- Work with other leaders in the business to ensure our customers are getting the best customer experience
- Automate and streamline processes
If you are a manager that has experience:
- Successfully managing and leading multiple teams within a Service Centre environment
- Growing self service and shifting knowledge left
- Bridging the gap between internal teams
- Uplifting customer satisfaction and team engagement
- Cross-skilling teams to grow the service
We would love to hear from you! This is a great team to work within an organisation that fosters growth.
Learn more about the role and the numerous employee benefits, check out the Position Description and EVP document by clicking the “Apply Now” button.
You can also watch some great videos of our staff here www.cenitex.vic.gov.au/careers to get a better idea of what it could be like to be a part of the Cenitex team.
To apply
Complete the online application form and submit your cover letter and resume.
Note: Applicants are not required to provide a separate document addressing the Key Selection Criteria.
Successful interviewing applicants:
- May need to complete a video interview as part of the selection process
- Must provide their right to work in Australia
- Are subject to a National Police check at final stages of the process.
