The role:

Due to the current demands and forecast growth of our business for 2021, we are looking for experienced Customer Service Officers for our South East Queensland Concrete product stream. You will be responsible for placing, confirming and scheduling orders across our SEQ Quarries/Concrete business. This is a busy, high-volume role based in our Kelvin Grove office with shifts starting from 5.30am to 8:45am on a rotating roster. We are looking for both casual and permanent roles.

Key duties:

• Answer inbound customer calls and order concrete products as per specification;
• Program work orders with concrete plants and agitator trucks for the following day, in conjunction with the allocations team;
• Provide product information and quotes to the customer and enter quotes and job details into the allocation software, Command;
• Field and manage customer complaints in a timely and effective manner;
• Utilise lowest cost mix options to satisfy customer needs and whilst offering additional products and services, i.e. fibres, colours and testing and,
• Build strong, ongoing relationships with all customers and internal stakeholders.

What are we looking for?

• Proven experience in an inbound call centre environment with experience in the construction industry highly regarded;
• Exceptional level of attention to detail;
• A strong customer focus with well-developed communication skills ;
• Demonstrated ability to be a team player and the ability to work unsupervised;
• Available to work Monday to Saturday starting from 5:30am to 8:45am on a rotating roster, and
• Local knowledge of the SEQ region along with sound understanding of transport, logistics and the construction materials industry will be highly regarded.

Why join Boral?

• Opportunity to work in a busy, yet FUN team environment with a long term career path
• Training with genuine career development opportunities
• Competitive remuneration on offer with paid Saturday morning shifts
• Organisation dedicated to the health and safety of employees
• Quarterly team social events

About Boral:

Boral is an international building products and construction materials group with two divisions; the leading integrated construction materials business of Boral Australia and Boral North America, a building products and fly ash business. Employing more than 17,000 employees and contractors, Boral’s operations span 650 operating and distribution sites globally.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.

Click to Apply or visit http://careers.boral.com.au