Emergency Services Officer

• Join the Emergency Services team at Ausgrid as we embark on our transformation journey!
• $90,746-$108,980 base salary + Super + competitive shift allowances + overtime availability
• North Sydney Region – Hornsby/Dee Why/Artarmon

Just imagine a future where households and businesses can generate their own energy and sell it back to the grid, ultimately connecting communities and empowering lives. Are you ready to play your part in an evolving industry?​

Ausgrid is on an exciting transformation journey and now is the time to be a part of something big. We are proud to service Australia’s east coast, as a leading business in energy distribution, delivering a safe and reliable electricity supply to more than 1.8 million homes – that’s over four million Australians relying on us every day.

Our vision is simple; for our communities to have the power for a resilient, affordable net zero future. ​

We take pride in knowing that the work we collectively achieve today, will transform the world tomorrow. We value a culture of working and living safely, being customer focussed, commercially minded, collaborative, honest, accountable, and respectful. Our values are not just initiatives driven by leaders; they define the way we work.

Meet our team!

In a world where you spend more hours per week with your work colleagues than your family, it is important to us that you enjoy the team you are in!

Energise your career as part of the critical Emergency Services team for our North Sydney region, playing a pivotal part in ensuring the safety and reliability of our network for our customers. In collaboration with the wider team of 30 EMSO’s, you will support the function on a 24/7, 12 hour shift roster, rotating on a 15 week cycle.

Your new role

Reporting to EMSO Field Manager, the Emergency Services Officer (EMSO) provides emergency response and diagnostic services by responding to network incidents such as storms and bush fires, prioritising jobs to ensure maximum productivity and utilisation, undertaking investigations, preparing associated reports and assisting emergency services and regulatory departments for incidents such as electric shock, fire damage or other electrical incidents.

Your responsibility is to provide safe and timely emergency response at domestic, commercial and industrial premises to meet organisational network service standards, identifying non-conformance in customer installations and completing associated reporting, LC schedules, channel allocations and time switches. You will liaise with other areas across the organisation in investigating and rectifying system faults and effectively communicating with internal and external stakeholders such as customers and contractors.

There may be some requirements to coach and mentor apprentices or other less experienced employees within the wider team and provide technical advice to others such as employees, other work groups and contractors. It will be your responsibility to coordinate the resolution of routine customer complaints and to work with your leader on the resolution of more complex cases.

Given the nature of the 24/7 shift roster and rotating cycle, additional shift allowances on top of a competitive base salary is rewarded, as well as additional overtime availability.

Spark our interest!

Our hiring decisions are not only based on your experience and skills, but we also take into consideration your passion, attitude, and alignment to our core values.

Energise us through your skills and qualifications in:

• Qualification in a relevant electrical trade – Cert III in ESI Power Systems (or equivalent)
• Proven experience and technical expertise in an electrical trade role within the electricity distribution industry including demonstrated experience in customer installations and testing procedures
• Qualified Electrical Supervisors Certificates
• Class C Drivers Licence
• Electrical Safety Rules accreditation and other relevant statutory training
• Sound knowledge of relevant statutes, regulations and procedures such as safe working practices, network standards and codes of practice
• WH&S WorkCover – General Induction
• Asbestos awareness and experience in safely working with asbestos containing materials
• Demonstrated experience in the application of safe manual handling techniques
• Basic climbing procedures training
• Competence in the use of basic hand and power operated tools and equipment
• Basic skills in the use of computers and mobile devices
• Demonstrated experience in effectively communicating with others, including customers
• Well-developed interpersonal and influencing skills
• Demonstrated ability to resolve complex technical and other problems or escalate appropriately

Grow with Ausgrid

To continue building on our rich heritage, we actively invest in our people’s development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW) and study assistance.

It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.

Ausgrid perks

Revel in more than just a competitive salary! Our employees enjoy a dynamic range of market leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms.

Our people are paramount to the continued success of Ausgrid, therefore celebrating great work is important to us! It’s not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let’s not forget the major milestones! For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.

Belonging at Ausgrid

To deliver the best possible service to our customers we strive towards a workforce that reflects the diverse community that we serve. Ausgrid is committed to creating a diverse and inclusive workforce and we encourage applications from women, people from culturally diverse backgrounds, people with disabilities, people from the LGBTQIA+ community and First Nations people.

Interested, but unsure if you’re the right match? At Ausgrid, we aren’t looking for perfect! If you would like to discuss the opportunity in more detail, please contact the dedicated Talent Advisor for this opportunity on –recruitment@ausgrid.com.au FAO Laura Brown – Senior Talent Advisor.

If you require support with your application/reasonable adjustments for the interview process, we want to hear from you.