• Hybrid working combining office-based and work from home
• Based in Southbank, Melbourne CBD, modern offices with Yarra views
• Integral role within the business utilising your analytical and communication skills

About Alinta Energy:

At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia, and Morwell in Victoria.

Our Culture:

It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focussed on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

About the role:

Based in Melbourne, this newly created, full-time, permanent role will be integral to the success of the Smart Meter roll out across states within the National Energy Customer Framework (NCEF). You will be responsible for ongoing analysis of exceptions and operational reporting for Connections & Metering, have strong analytical focus, industry knowledge and be able to work collaboratively with both internal and external stakeholders to ensure all contractual agreements and compliance obligations are met.

Duties:

• Work in conjunction with key stakeholders in Industry, Networks & Metering, Marketing, Products and peers to coordinate and execute Alinta’s commercial requirement in the scheduling for electricity metering services for Alinta Energy.
• Provide operational insights and performance measurements on mass meter exchange pipeline.
• Facilitate the execution of deployment forecasts for planned metering installation works.
• Provide operational SME insight, where required, to assist with regular governance meetings held to ensure commercial obligations are met.
• Assist with Connections & Metering processes and work instructions for continuous improvement opportunities.

Skills and experience:

• Strong experience within metering & new connections operations, , energy retailer or network business environment.
• Understand the critical business requirement to ensure accurate and compliant connections & metering to meet regulatory obligations.
• Highly proficient with computer skills with MS Office & SQL with the ability to produce complex documents and able to navigate around systems.
• Solid written and verbal communication skills including relationship management with stakeholders.
• Ability to manage cases and counter resistance to change or getting buy in from stakeholders.

Utilise your solid energy knowledge, strong communication skills and analytical skills, to assist with investigation and resolution in a timely manner, escalated complex, sensitive customer issues relating to meter exchange program & New Connections.

One of our key values at Alinta is ‘People Matter’, so even if you don’t possess all the mentioned skills and experience, we would still encourage you to apply!

Benefits:

• Hybrid working arrangements for most roles, combining office-based and work from home
• Staff energy discount offer (where products are available)
• Generous employee referral bonus
• Salary Packaging options
• Wellness programs including our Employee Assistance Program and free full access to the Headspace application
• Paid community volunteer leave
• Access to LinkedIn learning
• Discount program for a range of products and services
• 14 weeks of fully paid parental leave
• Company paid salary continuance insurance
• Ability to purchase additional leave
• Modern offices with free snacks, drinks, and coffee

Let’s spread the positive energy together…

Alinta Energy is a 2023 Circle Back Initiative employer - we commit to respond to every applicant.

Please note that if your application progresses you will be required to complete background/pre-employment checks. These checks may include but are not limited to - right to work/immigration checks, reference checks, criminal background checks, qualification checks and additional finance checks for finance related positions.

How to apply:

Click “APPLY” to submit your application.